FAQs
What are your conditions of boarding?
1. Specific rooms cannot be held or reserved; however, rooms can be requested and if available, PNB personnel will do their best to arrange them for your pet(s). Pets may be moved to different rooms throughout their stay at the discretion of our staff.
2. The Owner accepts and acknowledges that due to Work Health and Safety policies, Owners are not authorised to enter the dog kennel accommodation area. We have dogs who float through these areas and we aim to keep energy levels to a safe and manageable level. We still encourage people to come visit for a look however as we have fantastic viewing areas both inside and outside the facility.
3. The Owner accepts that all pets must be restrained in PNB public areas including car park and reception.
4. PNB staff can refuse entire females at their discretion. Owners must inform PNB personnel if their entire female is in season or due to be.
5. PNB personnel have the right to refuse admission of any pet(s) without being required to give explanation.
6. The Owner warrants that the Pet’s vaccinations are up to date (minimum C5 for dogs and minimum F3 for cats) and will remain up to date until the departure date. Certification of vaccination is to be sighted by PNB personnel on arrival of boarding, if not provided, PNB personnel can refuse admission of the pet(s).
What is your booking/cancellation policy?
A booking deposit of $100 is required to secure your booking. This is required within seven days of making the booking. The booking cannot be confirmed until the booking deposit is paid.
The booking deposit is not refundable within 14 days of your reservation. If you cancel 14 days or more prior to your booking, we will automatically keep the deposit as a credit, alternatively a refund can be issued by special request with a $10 processing fee. Your booking will be cancelled if the booking deposit is not received within 7 days of making the booking request.
Your booking payment is also non-refundable if our conditions of boarding are not met upon arrival e.g. no proof of vaccination.
*We will make exceptions for customers who cancel their booking within 14 days of boarding commencement, if their plans have been unexpectedly affected by new covid restrictions.
What if my dog isn’t sociable?
At Pets Now Boarding we have created a fantastic social environment for our doggy guests, we place our guests into organised play groups based on size, age temperament and play style. At this time we do not accept unsociable dogs, however we have an additional block coming soon that will allow us to provide our usual high level of care to all dogs regardless of their current sociability. If you are unsure if your dog meets this criteria, please give us a call and speak to our friendly staff.
Can my dog catch Canine Cough ?
At Pets Now Boarding we require all our guests to be up to date with their C5 vaccination. We have a strict daily cleaning procedure and some limited area’s to manage dogs that need to quarantine if an outbreak is suspected.
Despite this there is still the chance that a dog may catch Canine Cough as much like Covid-19 it is an airborne virus. For more information around Canine Cough we have created a leaflet containing information on the matter.